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Bandi-Coot Group LTD Trade-In Terms and Conditions



 

1. About Us

Bandi-Coot is a trading name of Bandi-Coot Group LTD, a company registered in England and Wales.


Company Number: 12820701


VAT Registration Number: 355 6738 64


Registered Address:
Office E/F Equity House
4-6 Market Street
Harlow, Essex
CM17 0AH
 United Kingdom


2. Terms of Agreement

These terms and conditions govern the sale of devices by you to Bandi-Coot Group LTD ("we," "us," or "our"). By sending us your device(s), you agree to be bound by these terms and conditions. These terms outline the processes for order acceptance, device evaluation, payment, and other relevant matters. If you have any queries or believe there is an error in these terms, please contact us before proceeding.


3. Contact Information


3.1 Customer Support: You may contact us by telephone at 0800 0149506 or by email at info@bandi-coot.co.uk.

3.2 Our Communication: If we need to contact you, we will do so via the telephone number, email address, or postal address provided in your order.

3.3 Office Hours: Our office hours are Monday-Thursday, 9:00 AM to 5:00 PM, and Friday, 9:00 AM to 4:30 PM (excluding public bank holidays).


4. Formation of Contract


4.1 Offer and Acceptance: Your submission of the order form constitutes an offer to sell the device to us. The contract is formed upon our confirmation of receipt of your order form, contingent on our receipt and approval of the device in accordance with these terms.

4.2 Order Process: Before dispatching your device, you must complete an order form for each device. The order form must be accurate and complete; any inaccuracies may affect the estimated price.

4.3 Order Confirmation: Upon acceptance of your order, we will assign an order number and dispatch a sales pack or confirm the use of your own packaging. The order number should be referenced in all communications with us.

4.4 Data Removal: It is your responsibility to ensure that all personal data is erased from the device before sending it to us. We accept no liability for any data remaining on the device.


5. Device Requirements


5.1 Device Condition: You confirm that the device you send to us matches the description in your order form, is your property, includes its battery, is not damaged, PIN-locked, or jailbroken, and meets the original UK specifications.

5.2 Non-Compliance: If the device does not meet the requirements, we may refuse to purchase it. You may request the return of the device at your cost or opt for its recycling.

5.3 Locked Devices: If the device is locked (e.g., Activation Lock, iCloud Lock), we will contact you for assistance in unlocking it. If not resolved within 28 days, the device will be recycled without payment.

5.4 Accessories: We require accessories and original packaging for recycling but these do not increase the estimated price, however the price will be lowered without them.


6. Device Grading


6.1 Grading Standards: The device must be in good condition & the condition you selected to receive the full estimated price, see 6.3 for clarity. It must be fully functional, not significantly damaged, and match the network specifications provided.

6.2 Significant Damage: Damage such as cracked screens, non-functional cameras, missing parts, or deep scratches may result in a lower price offer.

6.3 Grading Criteria for Devices:


New or Brand New


  • Must be unopened, unused, and boxed in its original packaging.
  • All accessories must be included with the product.
  • The original seals and packaging must be intact, with no signs of being broken, damaged, or opened.
  • The device must not have been activated.
  • Must still have the full manufacturer's warranty.
  • Must be a UK/EU model.
  • Must not be blacklisted or reported as stolen.
  • The box must be undamaged and in perfect condition.
  • The device must be free from any outstanding finance agreements; this will be verified.
  • All accessories (battery, charger, headphones, etc.) and user manuals must be supplied, completely unused, and brand new.
  • Any additional items such as memory cards, stylus, etc., provided by the manufacturer or service provider must be included.


Excellent or Good


  • In perfect condition with no signs of use whatsoever.
  • Must function as if it were brand new.
  • No scratches, blemishes, cracks, chips, or dents on any part of the device.
  • Battery health must be at least 85% capacity.
  • All parts of the device must be fully functional and genuine OEM.
  • Must be a UK/EU model.
  • Game consoles, Tablets & Smartwatches must include all original accessories and cables.
  • Must not be blacklisted or reported as stolen.
  • If the device does not meet these criteria, a revised offer will be provided.
  • Must include the original box, accessories, and official paperwork & should be in unused condition.
  • No service messages, faulty buttons, or signs of jailbreaking.


Fair or Poor


  • In fair condition with noticeable signs of previous use.
  • Light scratches on the device are acceptable.
  • The frame and housing may show light signs of wear.
  • Battery health must be at least 80% capacity.
  • All parts of the device must be fully functional.
  • Cracks, chips, and major blemishes are not acceptable.
  • All parts of the device must be genuine OEM.
  • Must be a UK/EU model.
  • Game consoles, Tablets & Smartwatches must include all original accessories and cables.
  • Must not be blacklisted or reported as stolen.
  • If the device does not meet these criteria, a revised offer will be provided.
  • Must include the original box, accessories, and official paperwork & should be in unused condition.
  • No service messages, faulty buttons, or signs of jailbreaking.


Damaged or Grade D


  • The device will show signs of damage.
  • Cosmetic and functionality-related damage is accepted.
  • The device must power on and reach the start-up screen.
  • The screen must be fully functional with a complete display and no major blemishes.
  • Touch ID, Face ID, fingerprint scanners, iris scanners, and NFC must be operational on applicable devices.
  • The device must be intact, not crushed, broken, or bent.
  • All parts of the device must be genuine OEM.
  • Must be a UK/EU model.
  • Must not have missing components such as cameras, LCDs, etc.
  • Must not be beyond economical repair.
  • Must not have any liquid or water damage.
  • The LCD can be refurbished and must be an original Apple LCD.
  • The device should come with the original box and complete original accessories, in unused condition.
  • Game consoles, Tablets & Smartwatches must include all original accessories and cables.
  • Must not be blacklisted or reported as stolen.
  • No previous repair attempts.
  • The receive the full damaged price, your device must have only 1 minor fault, which would include a reduced battery or severe scratches. 
  • If the device does not meet these criteria, a revised offer will be provided.


Damaged or Grade E


  • The device will show signs of damage.
  • Cosmetic and functionality-related damage is accepted.
  • The device must power on and reach the start-up screen.
  • The screen may have spots and blemishes.
  • Touch ID, Face ID, fingerprint scanners, iris scanners, and NFC must be operational on applicable devices.
  • All parts of the device must be genuine OEM.
  • Must be a UK/EU model.
  • Must not have missing components such as cameras, LCDs, etc.
  • Must not be beyond economical repair.
  • Must not have any liquid or water damage.
  • The LCD can be refurbished and must be an original Apple LCD.
  • The device should come with the original box and complete original accessories.
  • No previous repair attempts.
  • Game consoles, Tablets & Smartwatches must include all original accessories and cables.
  • Must not be blacklisted or reported as stolen.
  • If the device does not meet these criteria, a revised offer will be provided.

     

Damaged or Beyond Economical Repair (BER)


  • The device is considered beyond economical repair.
  • The device is not intact and may be falling apart.
  • Face ID or Touch ID is not working.
  • The device has sustained water damage.
  • The device does not power on.
  • The cost to repair the device is not economically viable as it exceeds the recycling value of the device.


7. Pricing


7.1 Price Variability: Prices are inclusive of VAT and subject to change. The estimated price is guaranteed for 14 days from the date of order submission, provided the device meets all conditions.

7.2 Special Offers: Any special pricing offers are subject to terms and may be withdrawn at any time without notice.

7.3 Receipt of Device: Devices must be received within 14 days of order submission to qualify for the estimated price.

7.4 Late Submissions: Devices received after the 14-day guarantee period may be subject to a reduced price.


8. Price Adjustments


8.1 Price Reduction Notification: If a price reduction applies, we will notify you. If no response is received within 7 days, the reduced price will be processed.

8.2 Counter Offers: Devices received after the price guarantee expires may receive a counter offer reflecting the current value.

8.3 Final Pricing: Our decision on the final price of the device is final.


9. Flagged Devices


9.1 Device Status Check: All devices are checked against the National GSMA database.

9.2 Red Flag Procedure: If a device is flagged (lost, stolen, or otherwise compromised), it will be quarantined for 28 days. The device will not be returned or paid for unless the flag is removed.

9.3 Quarantine Outcomes: If the flag is not removed, the device will be disposed of or handed over to the authorities.

9.4 Payment Recovery: If a red flag or ownership issue is identified after payment, you must return the payment to us. We reserve the right to recover the payment and associated costs.


10. Payments and Ownership


10.1 Transfer of Ownership: Ownership of the device transfers to us upon payment or recycling of the device.

10.2 Payment Methods: Payments are made as per the method selected in your order form. Payment is processed after device testing and acceptance.

10.3 Payment Processing: Payments are typically processed the same day your device is received unless there are issues with your order. Delays caused by third-party service providers are beyond our control.

10.4 Unclaimed Devices: If no response is received from a counter offer within 7 days, the payment will be processed automatically. Account locked, PIN locked or Blacklisted devices will be destroyed after 28 days with no response.

10.5 PayPal Payments: If you select PayPal as your method of payment, PayPal will charge a fee to both Bandi-Coot and the consumer. This fee is out of our control and must be disputed directly with PayPal.

 

11. Postage and Returns


11.1 Your Responsibility: You are responsible for ensuring that the device is properly packaged and sent to us. We are not liable for devices lost or damaged in transit.

11.2 Packaging Recommendations: We recommend using bubble wrap and a rigid box for protection during transit. Devices should be sent via Royal Mail Tracked services.

11.3 Lost or Damaged Devices: If your device is lost or damaged in the post, you may claim compensation from Royal Mail, subject to their terms and conditions. Our Tracked labels are insured up to £100, if your device's value is beyond this then we recommend purchasing the relevant postage insurance at your own cost.

11.4 Device Returns: If we return your device, we use DPD Next Day Delivery. If undelivered, the device will be treated as our property after the second attempt.

 

12. Liability


12.1 Consumer Limitation of Liability: If you are a consumer, our liability is limited to foreseeable losses. We are not responsible for unforeseeable losses.

12.2 Non-Consumer Limitation of Liability: If you are not a consumer, we are not liable for business losses, data corruption, or unforeseeable losses.

12.3 Statutory Rights: These terms do not affect your statutory rights or our liability for death or personal injury caused by our negligence or fraud.

 

13. Contract Termination


13.1 Contract Formation: The contract is formed upon our confirmation of your order and receipt of your device.

13.2 Contract Termination: The contract terminates upon our purchase, recycling, or return of your device.

13.3 Consumer Cancellation: Consumers may cancel their contract before sending the device. After dispatch, cancellation is not possible.

 

14. Events Beyond Our Control


14.1 Force Majeure: We are not liable for failure to perform our obligations due to events beyond our control, including compliance with applicable laws.


15. General Terms


15.1 Governing Law: These terms are governed by English law, and disputes are subject to the jurisdiction of English courts.

15.2 Severability: If any part of the contract is found to be unenforceable, the remaining terms will continue in effect.

15.3 Transfer of Rights: You may not transfer your rights or obligations without our written consent. We may transfer our rights and obligations at any time.

15.4 Enforcement Delays: A delay in enforcing the contract does not waive our right to enforce it later.


16. Complaints


16.1 Complaint Procedure: If you have complaints, please contact us using the contact details provided above or via email at info@bandi-coot.co.uk.

 

17. Use of Personal Information


17.1 Privacy Statement: Your personal information will be used in accordance with our Privacy Statement.

 

18. Other Important Terms


18.1 Transfer of Agreement: We may transfer our rights and obligations to another organisation.

18.2 Consent to Transfer: You may transfer your rights or obligations only with our written consent.

18.3 Third-Party Rights: No third party has any rights under this contract.

18.4 Legal Compliance: The contract continues even if part of it is deemed illegal by a court.

18.5 Delayed Enforcement: We may still enforce the contract later even if we delay initially.

18.6 Applicable Law and Jurisdiction: These terms are governed by English law, and legal proceedings can be brought in the English courts or, if applicable, in Scotland or Northern Ireland.

18.7 Terms Modification: We reserve the right to modify these terms at any time, with changes taking effect upon posting on the website.

 

19. Returns Fee


19.1 Returns Fee: If a return is requested, we reserve the right to charge a returns fee to cover shipping costs.

19.2 Returns Fee Charge: If you request the return of your device after submission, we will charge a fee of £10.00-£30.00 to cover shipping and handling costs. Your device will be returned to you once this fee has been paid. The final fee will be based on the insurance required for your device. 

19.3 How To Pay: To pay the returns fee:

  1. Login to Your Account: Use the credentials we provided or those you created during the order process.
  2. Follow the Checkout Process: Navigate to the returns section in your account, where you can complete the payment.
  3. Payment Handling: All payments are processed securely through Stripe, our chosen payment provider.

19.4 Processing: Returns will be processed within 5 working days of payment, excluding weekends & UK bank holidays.

19.5 Changes: These terms and conditions are subject to change without prior notice. Customers are encouraged to review the returns policy and associated fees regularly for any updates.

19.6 Communication: For questions or concerns regarding returns or the returns fee, please contact our customer service team at [info@bandi-coot.co.uk] or [0800 0149506].


For any further information or clarification regarding these terms and conditions, please contact our customer support team.


Bandi-Coot Group LTD - 2024

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